If you were on Facebook in 2012, you probably remember the anti-Kony campaign that went viral and garnered over 100MM views. I quote Wikipedia:
“As of January 1, 2015, the film has received over 100 million views and nearly 1.4 million “likes” on the video-sharing website YouTube, and over 21.9 thousand “likes” on Vimeo, with other views on a central “Kony 2012” website operated by Invisible Children.… A poll suggested that more than half of young adult Americans heard about Kony 2012 in the days following the video’s release.” (Don’t worry academics, I’ve also included the more reputable sources below).
However, Wikipedia goes on to state that “It was included among the top international events of 2012 by PBS and called the most viral video ever by TIME.” Clearly this type of virility does not happen very often.
I’ve concluded that making a social cause go incredibly viral is very, very difficult because
1) People are usually more receptive to hearing and sharing sensitive topics with friends and will hesitate to share social causes or listen to strangers, and
2) Even if someone discovers a social cause and then reshares it, the average user holds very little online Klout. Taking this further, even the most popular online profiles usually generate very little resharing, much less donations.
Furthermore, getting someone to donate is far more difficult that simply visiting a website or clicking on a tweet.
So what is important for online fundraising (and maybe going viral)? While people respond much more positively in person, if you can only fundraise online, it appears very important to have engaging content with rich information that resounds with your target. And even if you do focus with online information, convincing a critical mass of people (for example, gaining the support of a church) might be a necessary method to kickstart your campaign.
- People will listen to people they know (and prefer to listen in person)
- What do people want to know (and in what medium)?
- Once you attract someone’s attention online, how can you encourage a reshare?
- What is the ($) impact of a share?
- I want to fundraise online – what do I do?!
- Skip to infographic
- Twitter data
1: People will listen to people they know (in person is better)
What does it take to reach someone and convince them to donate? I quickly surveyed 21 of my peers and asked them several questions on how they decided (or would decide) whether or not to donate to a non-profit cause.
100% of the 21 recipients voted that they would respond to a friend that discussed the cause with them in real life. This isn’t a surprise – in person discussion with a trusted peer is always very effective. In contrast, 43%, or 9 of the recipients would listen to a friend from social media. People are open to listening to friends, though an online median is a little less than half as effective as an in person discussion.
In contrast, only 2 or 10% of recipients would be receptive to finding out a social cause through strangers. 1 person (5%) said a cause on the news could sway them and 1 person (5) said a solicitor could sway them. 0 (0%) people said that that a famous stranger that supports a cause and shared it on Facebook/Twitter/Social Media would have any impact on their decision.
When asked to vote on the primary source or method to find and donate to a non-profit, 76% of recipients named other people they knew (33% named friends, 38% named inspiration from a religious organization, and 5% named family). 19% were motivated enough to find a cause themselves. 5% mentioned that solicitation was the most effective method. 0% people mentioned that Social Media was the most effective way to find a cause and gain support for a donation.
What do people want to know to make their decision to donate? Out of the 3 questions (1) who is being impacted (2) knowing the location of the cause and (3) knowing how exactly the $$ will be spent, people cared primarily about #1 and #3.
2: What do people want to know (and in what medium)?
The 19% of people that wanted to know the location of the cause also wanted to know about factors #1 and #3 (who was being impacted and knowing how exactly the $$ will be spent). People also voted that their favorite method to find this information was via video. 62% voted in favor of video, compared to 19% text and 19% pictures. Personally, when I visited a non-profit fundraiser several weeks ago, it was the video that engaged me most. The rest of the information that I wanted to know (such as finding out how exactly $$ would be spent) was answered in text.
5: I’m fundraising online
With a plethora of existing online fundraising platforms, you would be kind of foolish not to leverage online fundraising platforms. Imagine talking to someone in person and then asking them to write a check (instead of say, leveraging Stripe or Paypal) or not being able to give them a website where they can follow-up and find out more information. You should fund-raise online as part of your strategy, but know that people may respond much better via in person. The absolute most important way to gather people’s interest is if you are able to convince a core of people to support the cause. When someone truly supports a cause, they will donate it AND reshare it with their friends. And as people have stated, people are much more likely to listen to a friend (100% say they will listen to someone in person and 43% say they will listen to a friend online) compared to the 10% that would listen to strangers.
Focus on good content (go video) with information about the cause, the people, and how $$ will be spent and have a good non-profit cause! (The location may not be something that you want to advertise front and center).
It would be sweet exposure to get a massive celebrity to kick-start your tweet, but there is no guarantee of virality, and as people stated in the survey, 0% of recipients were keen to listen to a random celebrity talk about something on social media. While the average user will likely generate 3 views per Tweet and inspire $0 of donations (and 40% state they don’t like sharing non-profit causes on social media), I’ll bet anyone who truly wants to support a non-profit cause will.
Neylon, Stephanie (March 7, 2012). “Kony fever hits York!”. The Yorker. Retrieved March 7, 2012
Nelson, Sara C. (March 7, 2012). “Kony 2012: Invisible Children Documentary Sheds Light On Uganda Conflict”.Huffington Post.
YouTube Video: https://www.youtube.com/watch?v=Y4MnpzG5Sqc
Antonia Kanczula (April 20, 2012). “Kony 2012 in numbers”. The Guardian. Retrieved April 20, 2012.
Pew Internet & American Life Report. March 15, 2012. Available: http://pewinternet.org/Reports/2012/Kony-2012-Video/Main-report.aspx
Polly Curtis and Tom McCarthy (April 20, 2012). “Kony 2012: what happens next?”. The Guardian. RetrievedApril 22, 2012. l